Family Radio Listener Services Representative

Published On August 8, 2018 » 54 Views»

Listener Services Representative (phone lead)

Family Radio (a.k.a. Family Stations, Inc.) is a nonprofit, Christian ministry centered around our mission:

 

“Everything we do at Family Radio is to enable people to discover,

read, trust, and profess the Word of God, the Bible.”

 

Do you love working with people? Do you love solving problems? Can you do both while maintaining exceptional phone etiquette and composure? Family Radio is seeking a seasoned Listener Services Representative to be our phone lead and listener champion.

 

Reporting to the Business Operations Manager, the listener service representative will be a member of the frontline team that interacts with Family Radio’s listeners and sets the pace for all listener experiences with Family Radio. Your typical day-to-day responsibilities would consist of answering phones to field questions and requests from listeners; directing requests, emails, and voicemails to appropriate parties; and capturing everything in our CRM system.

 

Duties and Responsibilities:

  • Answer all incoming calls
  • Transfer calls to appropriate departments, taking messages as needed
  • Coordinate with all staff members regarding messaging and phone communication
  • Retrieve voicemail from three different lines, transcribe, make copies, and input into CRM
  • Separate correspondence by type and department
  • Reply to all complaints, comments, and requests for materials
  • Adhere to scheduled hours to ensure phone coverage is always available
  • Develop CRM skills and customer service etiquette
  • Work with volunteer staff members who wish to reach out to listeners
  • Perform additional duties as assigned

 

Requirements:

  • Associate of arts degree or equivalent experience
  • Microsoft Excel, Word, and Outlook experience
  • CRM/ERP/HR software experience (Workday, NAV, SAP – NAV preferred)
  • Three years customer service experience (call center preferred)
  • Minimum 40 WPM typing speed

 

Expectations:

  • Learn and navigate new software quickly
  • Possess a strong work ethic, be a self-starter, and exhibit flexibility in a fast-paced environment
  • Solve problems using excellent communication skills
  • Manage stress effectively
  • Work in compliance with company policies and procedures
  • Work effectively in a team environment
  • Maintain a positive and cooperative rapport with staff, management, and listeners
  • Exhibit appropriate professional appearance and demeanor
  • Welcome personal and professional growth and development

 

Applicants can follow this link to our Employment Page to apply directly through our website: www.familyradio.org/employment

Family Stations, Inc. is an Equal Opportunity Employer (EOE) and a nondenominational corporation.

To apply for this job please visit www.familyradio.org.

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